Recently I think my most important contributions to my new company has been in saying “no.” Now this might not work so well if my job was in customer service or, say, making copies for my boss. But fortunately a good part of my job description is to develop and improve my understanding of digital imaging, and then use that knowledge to help guide our company towards the correct decisions.
Last week I spent a few days at the company headquarters in a training class to learn a new software package we are considering. On the surface, it seems very useful for a wide range of system simulations. But for our specific type of image processing, it’s really not the right tool at all. After the class, I wrote to the other attendees and our managers, telling them exactly why I thought it wasn’t for us. Perhaps it’s not politcally savvy to be so blunt; as far as I know the software company was founded by a close friend of one of my managers. But if they want to let me go for tellling it the way I see it, then the decision to part will be mutual. Anyway, I’ve found that in general your license to be blunt is directly correlated to your knowledge. No one likes a loudmouthed idiot, but if you know something that will help the company, it’s your responsibility to speak up. I think more people are guilty of these sins of omission than the other way around.
And this week my manager forwarded me an email from a business director at another site, asking me to fulfill his request. After looking at it, I decided that doing so would be a waste of time for everyone involved. The request was to send some of my data to an outside company who claimed they had expertise in processing it. The problem is, how well the data is processed is a very subjective decision. We have plenty of in-house processing experts, and we don’t need to bring in another company to help us do our job. Put more simply, I would like to see more customer requests rather than vendor requests. Because in the end, customers pay you money and keep your business alive. You should only spend time talking with vendors if you believe their product will help your bottom line. This isn’t dating — you’re not meeting up for fun. This is business.
Maybe the whole concept of refusing your boss is odd because we’re taught to say yes to authority. But when you consider authority from a higher perspective, sometimes the best yes is a no.
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